Dava Consulting : Transforming Organizations Through Structured Projects
www.dava.co.id
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Profile Contents
A structured roadmap of Dava Consulting's transformative approach and success stories.
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Our Transformation Philosophy
Approach and founding principles that drive organizational change.
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Leadership and Expertise
Meet our founder and explore our industry-specific competencies.
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Case Studies and Methodologies
Real-world transformations across finance, insurance, healthcare, and manufacturing sectors.
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Partnership Opportunities
Our service models and strategic alliances that deliver measurable results.
www.dava.co.id
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Our Transformation Philosophy
Established in early 2024, Dava Consulting delivers measurable, data-driven transformation with minimal disruption. We partner closely with clients throughout the entire journey, creating shared ownership and tailoring solutions to each organization's unique context.
Our commitment spans from initial problem mapping through implementation and cultural change, balancing technical excellence with human-centered design thinking. By combining strategic vision with operational discipline, we build internal capabilities that continue delivering value long after our engagement ends.
We leverage cross-industry expertise to identify patterns, anticipate challenges, and implement proven solutions that help organizations not just adapt to change but thrive through it.
www.dava.co.id
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Meet Our Founder
24+ Years Experience
Dupi Isnandar brings over two decades of expertise in finance, organizational transformation, and project management.
GE Management Program
Started his career through the prestigious General Electric Management Development Program, gaining rotational leadership exposure across multiple domains.
Leadership Positions
Held strategic roles including Deputy Director at CIMB Niaga Finance, Managing Director at INPARTNER Consultant, and Group Head at Bank Muamalat Indonesia.
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Founder's Professional Journey
Dupi Isnandar's extensive career spans multiple prestigious organizations across the financial services industry. Beginning with the General Electric Management Development Program (GE MDP) from 2000 to 2002, he gained valuable experience in internet banking, customer service, collection, and marketing.
Through these diverse roles, Dupi developed strong capabilities in process analysis, operational leadership, and structured problem-solving—skills that have become hallmarks of the transformation projects he leads at Dava Consulting.
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Founder's Performance Breaker
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GE (2002-2006)
Record-breaking performance in Bandung. Led & break record performance in Jakarta, while he was a junior . Boosted performance 50% in Recovery Backend project.
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Adira & Mikro Mandiri (2009-2012)
Led units of 1,200 staffs to best performance in 5 and 7 years respectively.
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Maybank (2015)
Grew portfolio 300% , maintaining NPL below 1%.
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Bank Muamalat (2016-2018)
Reduced processing time from 21 to 7 days. 2 Days to 40 minutes account opening. Doubled collection to IDR 1.2 trillion.
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CIMB Niaga Finance (2025)
Set national record: IDR 1.1 trillion in collections through Desk Collection initiative.
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Our Transformation Philosophy
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Structured Project Approach
We tackle challenges through structured projects with clear scope, timelines, and success metrics.
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Data-Driven Decisions
Leveraging Six Sigma, Lean Management, and advanced analytics to inform every decision.
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Strategic Partnership
Beyond advice, we execute alongside your team to ensure transformation succeeds.
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Sustainable Outcomes
Creating lasting change that delivers value well beyond our engagement.
www.dava.co.id
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RTTA: Our Signature Approach
Risk Threshold Trigger and Analytics (RTTA) alerts and responds to performance anomalies in real time. Successfully implemented at Bank Mandiri and Bank Syariah Indonesia, this system has proven effective across manufacturing, logistics, and insurance sectors.
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Real-Time Alerts
Instant notifications of anomalies
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Risk Threshold Monitoring
Tracking against key parameters
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Trigger-Based Interventions
Automated responses for swift action
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Advanced Analytics
Data-driven insights for improvement
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Case Study: CIMB Niaga Finance Transformation
A journey from challenge to success.
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Challenge Identification
Inefficient collection system with over 300 field collection agents creating high operational costs and inconsistent results.
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System Restructuring
Transformed to a centralized model with just 30 desk collectors supported by tech-driven work systems.
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Technology Implementation
Introduced daily dashboards, real-time performance evaluations, and automated follow-ups.
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Results Achievement
Collection productivity soared, debtor communication improved, and recovery rates exceeded corporate targets.
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Our Methodology
Comprehensive Assessment
Thorough analysis of current processes and metrics to identify pain points and establish baselines for measuring progress.
Strategic Solution Design
Development of tailored strategies based on assessment findings, incorporating industry best practices within each client's unique context.
Implementation & Change Management
Hands-on support alongside client teams, ensuring smooth adoption of new processes across all organizational levels.
Performance Monitoring & Optimization
Establishment of monitoring systems to track key metrics, enabling continuous improvement for sustainable results.
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Technology-Driven Transformation
Dashboard Monitoring
Real-time visibility into key performance indicators enables proactive management and timely interventions. Our customized dashboards present complex data in intuitive, actionable formats.
Big Data Analytics
Advanced analytics capabilities transform raw data into valuable insights, revealing hidden patterns and opportunities for optimization across organizational processes.
Predictive Analytics
Forward-looking analysis helps organizations anticipate challenges and opportunities, enabling more strategic resource allocation and risk management.
Intelligent Automation
Streamlined workflow systems that reduce manual processes, minimize errors, and accelerate operational efficiency through targeted automation of repetitive tasks.
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Core Competencies
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Our Industry Expertise
Financial Services
Restructuring work processes, improving operational efficiency, and establishing robust performance control systems for banks and financial institutions.
Manufacturing
Identifying production bottlenecks, reducing downtime, increasing line productivity, and building adaptive quality control systems.
Healthcare
Designing SOPs, revamping patient flow from intake to discharge, and building quality monitoring systems for hospitals and clinics.
Public Sector
Offering real-time performance indicator reporting systems, program monitoring dashboards, and accountable evaluation frameworks for public initiatives.
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Collection as a Service Model
Outcome-Based Approach
Our Collection as a Service model focuses on results rather than activities, aligning our success directly with our clients' objectives.
Flexible Resourcing
Scalable teams can be rapidly deployed or adjusted based on changing business needs and collection volumes.
Technology-Enabled
Advanced systems support efficient operations through automation, analytics, and real-time performance tracking.
Continuous Optimization
Ongoing analysis and refinement of collection strategies ensure maximum effectiveness and efficiency over time.
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Insurance Sector Transformation
Streamlined Operations
We help insurance companies optimize their operational processes, eliminating redundancies and creating more efficient workflows.
Accelerated Underwriting
Our solutions significantly reduce the underwriting cycle time, allowing insurers to process applications faster and more accurately.
Seamless Integration
We build cohesive systems that connect marketing teams, agents, and back-office operations for smoother information flow.
Measurable Results
Clients report shorter policy issuance times, enhanced customer experience, stronger client retention, and significant monthly premium growth.
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Logistics and Distribution Excellence
Distribution Flow Redesign
We analyze and optimize the entire distribution network, identifying bottlenecks and implementing more efficient routing strategies to minimize delays and reduce costs.
Fleet Scheduling Optimization
Our Six Sigma data-driven approach to fleet management ensures optimal vehicle utilization, reduced idle time, and more efficient delivery schedules.
SLA Performance Tracking
We implement robust systems to monitor service level agreements using key performance indicators, ensuring accountability and continuous improvement.
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Strategic Partnership: Valdo International
Infrastructure Strength
Independent data centers and robust cloud-based systems
Flexible Agent Model
Mobile application-powered operations from any location
Specialized BPO Services
Expert teams for collections, telemarketing, and customer service
To ensure effective on-the-ground execution, Dava Consulting has formed a strategic partnership with PT Valdo International, as one of the most leading Business Process Outsourcing (BPO) firm in Indonesia. This collaboration enables us to deliver projects requiring contact centers, telesurveys, or telecollection teams, all based on a Collection as a Service model—an outcome-based approach aligned with our performance accountability principles.
www.dava.co.id
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Our End-to-End Service Model
Organizational Diagnosis
Comprehensive assessment of current state and challenges
Strategic Planning
Detailed roadmap with clear milestones and KPIs
System Development
Custom solutions tailored to specific organizational needs
Field Implementation
Hands-on execution support and change management
This integrated approach ensures Dava Consulting excels not only in strategy design, but also in daily operational execution. Clients benefit from a fully integrated solution that addresses every aspect of organizational transformation, from initial diagnosis to successful implementation.
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Manufacturing Sector Solutions
15%
Average Downtime Reduction
Our Six Sigma interventions typically reduce production downtime by 15% within the first quarter of implementation.
20%
Productivity Increase
Manufacturing clients can experience an average 20% boost in line productivity through our optimization strategies.
30%
Quality Control Improvement
Our adaptive Six Sigma quality control systems have helped reduce defect rates by up to 30% in various manufacturing environments.
www.dava.co.id
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Healthcare Transformation
SOP Development
Creating standardized procedures for consistent care delivery
Patient Flow Optimization
Streamlining the journey from intake to discharge
Quality Monitoring
Implementing metrics-based performance tracking
Continuous Improvement
Establishing feedback loops for ongoing enhancement
In the healthcare sector, Six Sigma can design comprehensive systems that improve both operational efficiency and patient care quality. Our Six Sigma approach focuses on creating a seamless experience for patients while optimizing resource utilization for healthcare providers, resulting in better outcomes for all stakeholders.
www.dava.co.id
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Public Sector Innovation
For government and public sector clients, we offer Six Sigma real-time performance indicator reporting systems, program monitoring dashboards, and accountable evaluation frameworks for public initiatives. Our solutions help increase transparency, improve service delivery, and enhance resource allocation across various government functions.
By implementing data-driven decision-making processes, we enable public sector organizations to respond more effectively to citizen needs while maintaining fiscal responsibility and operational efficiency.
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Client Success Metrics by Six Sigma
40%
Cost Reduction
Can be average operational cost savings achieved through our process optimization and technology implementation.
25%
Efficiency Gain
Typical improvement in process cycle times across various operational functions using Dava Consulting Six Sigma
15%
Revenue Growth
Average increase in revenue can be done by clients after implementing our transformation strategies using Six Sigma.
90%
Client Satisfaction
Percentage of clients can be as high as 90% report meeting or exceeding their transformation objectives.
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Partner With Dava Consulting
Real Change, Not Just Advice
We don't just provide recommendations—we work alongside your team to implement solutions and ensure lasting transformation. Our hands-on approach guarantees that strategies translate into tangible operational improvements.
Proven Methodology
Our structured project using Six Sigma approach has been refined through successful implementations across multiple industries. We combine best practices with customized solutions tailored to your specific organizational context.
Measurable Results
Every engagement is defined in by clear success metrics and performance indicators. Six Sigma used by Dava Consulting committed to delivering quantifiable improvements that directly impact your bottom line and organizational effectiveness.
With a long-standing track record and a methodology proven across industries, Dava Consulting is committed to being the preferred transformation partner for organizations seeking real and sustainable change. Contact us today to discuss how we can help your organization achieve its transformation goals.
www.dava.co.id
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Our Founder's Distinguished Partner Portfolio 1
Our founder has established trusted partnerships with leading financial institutions and global corporations across Asia.
"Dava Consulting delivered transformation beyond our expectations, creating lasting improvements across our operations."
www.dava.co.id
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Our Founder's Distinguished Partner Portfolio 2
Our founder has established trusted partnerships with leading financial institutions and global corporations across Asia.
"Dava Consulting delivered transformation beyond our expectations, creating lasting improvements across our operations."
www.dava.co.id
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Our Founder's Distinguished Partner Portfolio 3
Our founder has established trusted partnerships with leading financial institutions and global corporations across Asia.
"Dava Consulting delivered transformation beyond our expectations, creating lasting improvements across our operations."
www.dava.co.id
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Our Founder's Distinguished Partner Portfolio 4
Our founder has established trusted partnerships with leading financial institutions and global corporations across Asia.
"Dava Consulting delivered transformation beyond our expectations, creating lasting improvements across our operations."
www.dava.co.id
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Our Founder's Distinguished Partner Portfolio 5
Our founder has established trusted partnerships with leading financial institutions and global corporations across Asia.
"Dava Consulting delivered transformation beyond our expectations, creating lasting improvements across our operations."
www.dava.co.id
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Dava Consulting Core Team
Dupi Isnandar
Founder & Principal Consultant with 24+ years in financial sector
Six Sigma Black Belt expert specializing in data-driven collection strategies
Andrey Meilano
Partner for with 20+ years experience
Led business transformation with Strength in Third Party Management
Akmal Burhanuddin
Senior Consultant for Sharia Compliance with 20+ years expertise
Former Head of Sharia Compliance at Bank Muamalat
Our management consulting firm combines execution strength, Sharia integrity, and data-driven approaches to deliver impactful, sustainable results across financial institutions and strategic sectors.
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Thank You For Your Time
We appreciate the opportunity to share how Dava Consulting can transform your organization. Our team is ready to discuss your specific transformation needs.
Website Dava Consulting at www.davaconsulting.id
E-mail at dupi@dava.co.id
Mobile at +62 811 825 645
www.dava.co.id
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